BC Transit Hiring for Operator Support Manager at Victoria, BC Full Time NEW

Operator Support Manager

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day.  

In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the Lək̓ʷəŋən peoples, and the Esquimalt and Songhees Nations.  

Location: Victoria, BC
Employment Type:  Regular Full Time
Annual Salary Range: Exempt Band 5, MIN $98,600.00 – MED $116,000.00 – MAX $133,300.00
Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In addition, our pay philosophy is to align with the median of the comparable market and to be considerate of internal equity comparisons. 
Closing Date (MM/DD/YYYY): 07/14/2024 

Are we right for you…
We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.
 
It’s an exciting time to be in the public transportation sector and we’re looking for a creative and passionate leader to join our team. Not only would you be joining an engaged organization, but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!

What you’ll be doing…
The Operator Support Managers (OSMs) are responsible for the Operators who deliver service to customers in the VRTS (Victoria Regional Transit System). The OSMs provide effective leadership to a large group of direct reports through limited contact with the objective of ensuring safe, reliable and customer centric service that consistently meets expectations. They are the key point of contact for the Operators and are responsible for recognizing their achievements, monitoring their engagement, development and overall wellbeing which begins at the recruitment stage and continues throughout their career.
 
For additional information about the full accountabilities of this position please review the Operator Support Manager Job Description.

What you’ll bring to the table…
We value lifelong learners and have found that a mix of any of the following credentials have set people up for success in this role in the past:

• Further education in business, operations, leadership or a related field is considered an asset.
• Progressive management experience; working in a unionized environment with a strong focus on coaching and mentoring for continuous performance improvement.
• Previous experience building strong working relationships and utilizing superior communication skills in order to effectively manage a large unionized employee group.
• Demonstrated ability to successfully implement change management and people management.
• Demonstrated ability to apply critical thinking and creativity in problem solving to resolve complex issues and achieving corporate requirements.
• Knowledge of the practices and techniques of public transportation systems and fleet operations is an asset.

What we’ll bring to the table…
We value and prioritize personal wellness and offer comprehensive benefits to support all the important phases and milestones of your journey: 

• Comprehensive medical, dental and group plan benefits through Pacific Blue Cross to cover you and your family, during moments that matter 
• Membership in a “Gold Plated” defined contribution pension plan with BC Public Service (PSPP), meaning it’s the best in the Province and one of the best in the country; putting you in a strong position when it comes time to retire
• Access to Fitness and Lifestyle Centers to prioritize personal wellness and help you take care of your physical fitness and health 
• Various programs that support employees such as an Employee Assistance Program and Health and Wellness initiatives and events aimed at promoting your mental health 
• A complimentary employee Bus Pass (plus taxable dependent passes) 
• A Corporate Learning and Development Program to help you in your continuous career growth and achieving your full potential  
• An Employee Recognition Program that celebrates Employees for doing awesome work!  
• Social Club events so you can connect with people in your community, with purpose  

What next steps could look like…

• Interviews will be conducted in late July 2024
• The position requires working a variety of shift schedules including days, evening, nights weekends, and/or on-call
• An eligibility list for future full time regular and temporary full time vacancies may be established
• The position requires the completion of a Criminal Record Check or Vulnerable Sector Search.
• For information on our application & interview process, check out our Tips & Tricks page
• If you have a disability that requires an accommodation during any stage of our recruitment process, please let us know how we can assist you by contacting [email protected] 
• BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible

At BC Transit, we are dedicated to building a diverse, inclusive, and authentic workplace; if you’re excited about this role and you have a combination of education and experience that you feel would fulfill its requirements, we encourage you to apply. In keeping with this belief, we do not discriminate on any basis. Should you require any accommodation or have questions, please let us know.

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