Foodtastic Inc Hiring for General Manager – Restaurant Milestones Grill and Bar Job at Pointe-Claire

About the Company

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last four years from less than $50mm to over $750mm.Our current portfolio of 22 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf, and Rôtisseries Benny.

We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people’s creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.

__________________________________________________________________________________

We are currently looking for a General Manager to lead all aspects of our business at Milestones Grill and Bar located at 6801 Trans-Canada Hwy, Pointe-Claire, Quebec H9R 5J2

Key Accountabilities/Responsibilities:

• Provide leadership to achieve operations standards
• Coach management team to ensure consistent delivery on our promise to provide a superior level of hospitality
• Ensure food, beverage and service quality is to Milestones standard
• Accountable for restaurant operations and controlling costs
• Create an atmosphere that promotes fun and enthusiasm
• Implement corporate marketing programs (Local Restaurant Marketing)
• Recognize deficiencies and take action to improve operations
• Monitor and maintain the restaurant
• Regular communication with Guests to ensure quality food and beverages and an inviting atmosphere
• Where appropriate, follow-up and successfully resolve all Guest feedback and ensure root cause is identified and corrected

People Development – Manager and Teammate Engagement

• Develop managers and teammates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
• Responsible for recruitment selection processes to hire great teammates in all areas of the restaurant
• Foster a culture of recognition and rewards for outstanding performance
• Develop tactics that create an engaging environment where all teammates work together, have fun and show genuine appreciation for our Guests and each other
• Oversee and support Devos/trainers

Financial and Restaurant Profitability

• Build plans that enhance or restore financial health to the business
• Proactively monitor financial performance to delivery on key financial results such as same restaurant sales and average cheque, EBITDA, profitability and royalties
• Review for accuracy – all inventory (food, bar and operating supplies)
• Review for accuracy – all food and bar stats and action plans for variances
• Accurately utilize labour planning methods to control labour dollars
• Measure and improve on all key performance indicators daily (i.e. Guest satisfaction, teammate satisfaction, food safety and profitability)
• Improve Profit and Loss performance of the assigned restaurant on a shift-by-shift basis
• Accountable for the development of sales budgets and responsible for the successful execution of these budgets
• Responsible for generating growth and same restaurant sales and transactions (Guest counts) through local restaurant marketing initiatives
• Regularly conducts P&L reviews to analyze financial metrics and provide cost control solutions
• Subject matter expert on all restaurant systems to effectively coach managers and teammates on the use of systems, tools and reporting

Restaurant Quality / Operational Excellence

• Organize and run weekly management meeting in your store
• Conduct management one-on-ones (quarterly)
• Attend monthly GM meetings – prepare, participate, share information, accept feedback and support decisions
• Maintain and enhance brand standards by ensuring systems and processes are in place including opening and closing procedures and the dress code policy
• Complete and track completion of all activities of the daily task completion checklist
• Follow restaurant maintenance programs ensuring immaculate facilities, equipment, interior and exterior, parking lot and grounds
• Meet and exceed required food quality and safety standards (i.e. receiving, holding, preparing, cooking and serving)
• Establish and maintain adherence to operating practices and procedures including safe food handling, Food Safety Logs, inventory counts and required product rotation (FIFO)
• Implement all new menu launches menu launches, new equipment, marketing programs as per brand specifications
• Prepare and maintain weekly Associate schedule for designated areas of responsibility
• Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures
• Maintain a good understanding of competitive activity within market and communicate relevant information to Regional Operations Managers

Food / Restaurant Safety

• Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS
• Develop and follow-up on all Food Safety action plans to ensure future compliance and reduce potential liability.
• Ensure compliance with respect to cash and inventory controls

Required Skills:

• Proficient people manager with coaching experience and the ability to listen and respond effectively to concerns from both teammates and Guests
• Ability to understand complex business metrics and KPIs and recognize how they can be improved in the operation
• Ability to write reports summarizing restaurant and teammate accomplishments and status updates
• Strong interpersonal and communication skills for interacting with the restaurant teammates and Guests
• Proficiency in business software applications
• Knowledge of Point of Sale Systems and Restaurant Back Office Software
• Effective numeric, analytical and organizational skills
• Ability to work in a fast paced environment while balancing competing priorities

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Schedule:

• Day shift
• Evening shift

Ability to commute/relocate:

• Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required)

Work Location: One location