HOLSTEIN CANADA Hiring for Bilingual Customer Service Representative Job at Brantford

HOLSTEIN CANADA is the largest Dairy Breed Association in Canada, serving a membership of more than 9,000 active Dairy Producers since 1884. With dynamic leadership and a clear vision, we are building an exciting, tech-friendly future. We offer a strong team-oriented workplace, supportive leadership, and the chance for you to develop along with us.

YOUenjoy crossing things off your to-do list. You build strong customer relationships and rapport over the phone and email. You get the job done quickly and accurately, and you prefer being busy. You work well with details, always looking for gaps and searching for answers. You embrace change. You are a positive team player who thrives in a team where expertise is shared and feedback is welcomed. Our small customer service team is friendly, fun, and builds strong relationships with our customers and members.

In this role, YOU WILL:

· Work with customers on dairy cattle registrations, transfers, and genotyping procedures

· Request DNA genotypes and pedigrees from foreign herd-books.

· Answer member questions and share information about our services

· Handle parentage requests and resolve problems/disputes

· Complete supporting paperwork and data entry as required

· Process invoices for memberships, magazine ads, and other service/product suppliers

· Ensure client files are updated and accurate, using a custom software

· Promote and be a resource for Holstein Canada services and programs

· Interact professionally and respectfully with customers and team

· Actively participate in team, corporate events and training

YOU OFFER:

· Bilingual (French/English) – written and spoken

· Familiarity with the Dairy Industry

· Post-secondary education and/or equivalent

· 1-2 years experience providing quality customer service

· Effective time management, including the ability to prioritize, organize, multi-task, and problem solve

· Ability to work independently and in a team; a problem solver with attention to detail

· Passion for providing positive, proactive customer service

· Strong communication and interpersonal skills

· Ability to think quickly and respond effectively

WE OFFER:

· A full-time hybrid permanent position

· A competitive salary and benefit package

· Fitness reimbursements

· A tight-knit team

· Am opportunity for Training and growth

· The chance to play an important role in the Canadian Dairy industry

Job Type: Full-time

Benefits:

• Vision care

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Brantford, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 2 years (preferred)

Application deadline: 2023-03-24
Expected start date: 2023-04-03