JW Marriott The Rosseau Muskoka Resort & Spa Hiring for Concierge Job at Minett

Concierge

Role Summary

Reporting to the Guest Reception leadership team, the concierge is responsible for anticipating guest needs and assisting guests with making reservations in the outlets, spa or recreation programs. The concierge is responsible for providing each guest with a personalized experience they will remember.

Accountabilities

• Build strong relationships with local community and local businesses
• Act as an ambassador of the JW Marriott brand and the local area
• Act as a lobby ambassador by greeting and assisting guests during arrival and departure experience
• Provide a timely response to guest inquires and requests
• Provide guests with detailed descriptions of activities and events and confirm enrollment or sign up of event with guests
• Arrange transportation for guests/visitors when necessary
• Be knowledgeable about current and upcoming special events and activities throughout the hotel
• Promote recreation activities and outlets to guests
• Provide concise and accurate directions to guests
• Check in and check out guests and provide assistance with luggage
• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Degree, diploma or certificate in hospitality, travel & tourism or other related discipline
• Work experience in the hospitality industry an asset
• Strong knowledge of the resort facilities and services and local area
• Strong communication and conversation skills
• Experience with a property management systems
• Proficient with computer systems, and ability to learn new programs

Working Conditions

· Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance

· Must be able to work flexible hours including evenings, weekends and holidays

· Stand, sit or walk for an extended period of time or for an entire shift

· Reach overhead and below the knees, including bending, twisting and pulling

· Move over sloping, uneven or slippery surfaces

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

Job Types: Full-time, Permanent, Seasonal

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Minett, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person