Kuehne+Nagel
Your Role
The Director, Strategic Customer Development, for our Automotive and New Mobility vertical, plays an important role in client development, ensuring customer satisfaction, and retention long term. This role will be involved in proactive communication between all stakeholders and must fully understand the logistics characteristics of this business vertical and act as a Subject Matter Expert. This role will be required to manage, facilitate, and build great interpersonal relationships on multiple levels for all assigned accounts, ensuring that our clients are satisfied and deviations are addressed and rectified as soon as possible.
Your Responsibilities
- Working with the Industry Vertical Owners, determine the required resources within Kuehne+Nagel to capitalize on value creation opportunities.
- Hunt and close new Strategic Customers.
- Manage the Strategic Customers in order to create organic growth within existing or new business units.
- Responsible as the “primary” lead for the management of the Strategic Customer Business Plan jointly developed with the Industry vertical owners.
- Meet or exceed business volume and revenue goals set by the company pertaining to each Strategic Customer.
- Act as the single point for the selling of “all” Kuehne+Nagel services and solutions across all Business Fields (depending on customer, this may be in conjunction with a dedicated support representative from a given Business Unit).
- Drive the Request For Quotation response for their assigned Strategic Customer(s), either as the lead or a support resource.
- Conduct regular Business Review sessions and arrange at a minimum of one “white board session” (global discovery session) with their assigned Strategic Customers.
- Build and maintain strategic relationships with key contacts within customer organizations to understand opportunities for Kuehne+Nagel.
- Need to be the “voice” to Industry Vertical Owners and Senior Kuehne+Nagel Management of identified issues before they become problems.
- Maintain close communication with customer and Kuehne+Nagel’s operations to assure uniform understanding of customer expectations relative to operational solutions, timeline, costs and results. Direct operational issues to the correct operational owner.
- Report in regular intervals Strategic Customer development to Industry Vertical Owner.
Constantly update their own know-how and skills and look for market/vertical information, activities and development.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
#KuehneNagelCanada
Your Skills and Experiences
- Undergraduate degree in logistics or related business field.
- Experience with logistics processes, systems and solutions.
- Requires a minimum of 5-7 years of logistics experience.
- Seasoned listening skills.
- Good analytical skills.
- Strong verbal and written communication and presentation skills.
- Self-disciplined, strong leadership and motivational abilities.
- Creative ability in developing sales strategies and solutions and in presenting innovative solutions to customers.
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
About Kuehne+Nagel
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
You’ll receive updates once a week
Activate
Sales & Account Management
Director Customer Development, Consumer Goods
Vancouver, British Columbia, Canada
Sales & Account Management
National Key Account Manager Automotive
Chennai, Tamil Nādu, India
Sales & Account Management
National Key Account Manager, Automotive
Bangkok, Krung Thep Maha Nakhon, Thailand
Sales & Account Management
Senior ISC Manager Business Development