Mamele'awt Qweesome & To'o Housing Society
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Job Overview:
The purpose of the Tenant Relations Liaison (TRL) is organizing and supporting ongoing activities and correspondence to ensure a good working relationship between the tenants and MQHS. This is accomplished through ensuring all tenants are living in compliance with operating agreements and Residential Tenancy Act.
Responsibilities:
- Oversees the tenant onboarding process starting with reference checking and ending in the completion of all paperwork.
- Communicates lease breaches with tenants in a timely and compliant manner. (warnings, posted warnings, written templated letters etc.).
- Partners and assists the Maintenance team in unit visitation, the annual inspection process, and other problem-solving activities.
- Investigates tenant incident in a compliant and timely manner, seeking respectful and fair outcomes.
- Works in collaboration with the Tenant Services Finance Administrator to execute the eviction and arbitration process.
- Maintains strong lines of communication with tenants, ensuring a high level of customer service is maintained.
- Develops systems and process to ensure the Tenant Relations Department is running efficiently as it relates to compliance with operating agreements and leases.
Qualifications:
- Property Management Certificate an asset
- Strong administrative background
- Above average communication skills
- Ability to travel within region (drivers license and car)
- Working knowledge of the RTA
- Strong technical acumen
- Stress management
- Strong analytical, problem-solving, and time management skills
- Interact effectively and tactfully with people of various backgrounds and cultures.
Work Week
- Monday – Friday – 35 hours per week
- Alternate Flex Friday’s
MQHS thanks all applicants for their interest, only those selected for an interview will be contacted.
Job Type: Full-time
Salary: $25.00-$27.00 per hour
Benefits:
- Company pension
- Dental care
- Extended health care
- Vision care
Schedule:
- Monday to Friday
Experience:
- Property management: 1 year (required)
Work Location: One location