Merlin Ford Lincoln
Proudly doing business in Saskatoon since 1946, Merlin Ford Lincoln has an exciting opportunity for a Customer Care Team Leader in our busy Service Department. This crucial role requires a passion to provide superior customer service while offering a high quality of leadership. Merlin Ford Lincoln has upheld a commitment to value and exceptional customer service, and we know the key to our success begins with our employees.
Job purpose
The Customer Care Team Leader is responsible for delegating, scheduling and training service staff to achieve business objectives in a timely, safe and cost-effective manner. The Customer Care Team Leader is an advocate in providing the highest level of customer satisfaction. The successful candidate must have a strong knowledge of the market, and an in-depth understanding of all service department operations as well as strong customer relations skills.
The Customer Care Team Leader is expected to uphold the highest ethical standards, lead with enthusiasm, and inspire the best in others – EVERYDAY!
Duties and responsibilities
Under the direction of the Service Manager, you are responsible to –
· Lead the service team to meet all performance objectives including customer satisfaction, sales and related key performance drivers.
· Monitor, schedule and coordinate the daily activities of the service team.
· Create and maintain an environment and process that provides an exceptional customer experience.
· Proactively address any customer conflicts towards a positive resolution.
· Ensure customers clearly understand the service proposed and provided.
· Schedule staff to ensure there is sufficient coverage at all times.
· Provide vacation, illness and day off coverage for other customer facing service staff.
· Focus on completing all job duties each day with a positive and proactive attitude.
· Act as a professional who is ready, eager and willing to help others.
· Positively represent the Company at all times.
· Other duties as assigned by Management.
Qualifications
· 5+ years’ experience in a customer care environment in a leadership role.
· Excellent communication and leadership skills.
· Automotive service advisor experience is an asset.
· Knowledge of PBS software is an asset.
Benefits
- Competitive wages
- Health Benefits, Wellness and Pension Plan
- Employee Pricing on Products and Services
- Ongoing Internal and External Training
- Pension Plan
Salary: $22.00-$33.00 per hour
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Wellness program
Schedule:
- 10 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Customer service: 5 years (preferred)
Work Location: One location