Mount Robson Inn, Jasper AB Hiring for General Manager Job at Jasper

Where you will be working:

Located in the heart of Jasper National Park, the Mount Robson Inn offers a great opportunity for you to advance your career in the hotel industry and enjoy world class opportunities for outdoor adventure. We are a value driven, locally owned family property that is part of a small growing network. With 81 rooms of various sizes, a great location and complimentary continental breakfast, we enjoy hosting a great mix of independent and group travellers year-round.

Values

• People are significant; respect, integrity and empathy are key
• We work as a team; our actions will provide something better for all
• Innovation: we embrace new ideas and will not rest on the status quo
• We are accountable; to our guests, team members, management, vendors
• and ourselves
• Care; everyone is a host for our guests, team members and destination
• Safety; physical, emotional, psychological, and spiritual well-being is paramount

Position Summary:

As General Manager you will be responsible for guiding and supporting all departments (housekeeping, front desk, maintenance, breakfast room) in the delivery of consistently professional values-based care to our guests and employees. The GM is responsible for providing a consistent vision and mission to achieve annual financial and operational goals as well as ensuring coaching, development and assessment of all department leaders.

You will strive to advance the organizational culture and values.

In this position you will be supported by the Director of Operations and be part of a team of motivated hospitality professionals.

Attributes and abilities we are looking for:

• A minimum of 3 years’ experience in a similar role, with proven success.
• A life-long learner
• Exceptional attention to detail.
• Strong problem-solving skills and judgement
• Willing to work weekends and shifts
• Proven skills in strategic thinking, communication proficiency and time management.
• Be familiar with the operation and programming of the Webrez point of sale system.
• Working knowledge of Microsoft Windows – Outlook, Excel, Word.
• A solid understanding of revenue management, budgets and cost controls
• Valid Driver’s License
• Ability to lead and motivate a team to the highest standard.
• A degree in hospitality or a business program is an asset.

Compensation and Benefits

• Salary depends on experience: 55,000 – 70,000
• Health benefits plan after 3 months.
• Staff and Family and Friends discounts at other properties.
• Performance bonus

Key Duties

Guest Relations:

• -Positive guest satisfaction and visitor experience and ensuring timely responses to all issues
• -Daily answering of online reviews and comments as well as acting where required

Employee Relations:

• -Strong emphasis on creating and maintaining a positive employee experience
• -Providing hands on leadership.
• – Assisting department heads to achieve their personal best
• -Ensure clear direction, training and evaluation of all staff
• – Manages staff housing

Operational Duties

• -Ensuring property is always maintained and presentable both inside and out and all facilities are in proper working order
• -Keeping a keen eye on expenses and wage costs through coordination with department heads
• -Keeping track of our room rates and competitive set
• -Ensure health and safety standards are met

Industry Relations

• -Building and maintaining relationships with suppliers, customers, employment services, government and tourism bodies
• -Willing to become involved and represent the company in local and regional advocacy and tourism organizations
• -Maintaining positive community relations

Financial Accountability

• -Ensuring daily room and package sales are executed in accounting, marketing, and sales.
• -Verifying and reporting any purchases made for or on behalf of the company

Job Types: Full-time, Permanent

Salary: $55,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We meet or exceed all provincial health guidelines for guests and employees.

Education:

• DCS / DEC (preferred)

Experience:

• hotel management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: One location