Thrive Career Wellness Inc
As our next Customer Support Coordinator, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive.
In this role, you’ll be working closely with a number of key stakeholders, including and not limited to: Thrive Users, Thrive Customers, our Client Services & Support Team, and Product Team. This is an excellent opportunity for any individual looking to learn and grow within a growing startup environment. You will have the chance to develop an understanding of how early stage businesses work while supporting thousands of individuals to build and develop in their careers.
What you’ll be doing in this role:
– Monitoring and responding to live chat conversations
– Troubleshooting technical issues coming through multiple channels such as email inbox and live chat
– Support problem solving for Thrive users and Thrive Marketplace vendors
– Promptly respond and coordinate services for Thrive users included in their Career Wellness programs
– Support the Thrive Operations team by producing basic reports on Thrive users and their activities within their programs
– Providing support to our Client Services team through user engagement (emails and phone calls)
– Providing general administrative support to the business as needed
Skills and experience we’re looking for:
– Fast learner, comfortable with learning and operating various technology platforms
– 1-2 Years experience in a similar function – While this is an entry level role, we value internships, co-ops, and extracurriculars as experience
– Proficiency in all Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
– Experience with Google Suite
– Strong attention to detail
– Exceptional interpersonal, oral, and written communication skills
– Ability to work well independently, as well as, within a team environment
– Ability to work in a fast paced environment with many interruptions and multiple priorities
– Organized, accurate, and dependable
– Proven success in customer service and relationship management
– Educational background in IT, Business, Communications or Human Resources would be considered an asset but is not a mandatory requirement
Life at Thrive:
– Fun, relaxed and supportive work environment
– Strong opportunity for growth and career progression
– Flexibility to work from home
– Office located in downtown Toronto; easily accessible by public transit
– Health Insurance Coverage
– Learning & Development Allowance
– Health & Fitness Allowance
At Thrive we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please let us know.
All applicants must be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position. We thank all applicants for their interest in working with us.
Job Type: Full-time
Salary: $48,000.00-$52,000.00 per year